Refund policy
At BigBaby, we take product quality and customer satisfaction seriously. Please read our Return & Refund Policy carefully before placing an order.
Returns
Due to the nature of our products (personal care and skincare), we do not accept returns once the product has been opened or used.
Returns are only accepted in the following cases:
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You received a damaged product
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You received a wrong product
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The product was leaking or defective at the time of delivery
To be eligible for a return:
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The issue must be reported within 48 hours of delivery
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The product must be unused and in original packaging
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You must share clear photos or videos of the product showing the issue
Refunds
Once your complaint is reviewed and approved, we will process your refund.
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Refunds are issued to the original mode of payment
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In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI
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Refunds are usually processed within 5–7 business days after approval
Please note:
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Shipping charges (if any) are non-refundable
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Refunds will not be provided for minor packaging damage that does not affect product usage
Non-Returnable Items
The following items are not eligible for return or refund:
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Opened or used products
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Products damaged due to improper handling after delivery
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Orders placed incorrectly by the customer
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Products purchased during sales or promotional offers (unless damaged or defective)
Cancellation Policy
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Orders can be cancelled only before they are shipped
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Once the order is dispatched, cancellation is not possible
To request a cancellation, please contact us as soon as possible.
How to Raise a Return or Refund Request
You can contact us at:
📧 support@bigbaby.in
Please mention:
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Order ID
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Reason for return/refund
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Photos or videos of the product (if applicable)
Important Note
BigBaby reserves the right to refuse returns or refunds if the request does not meet the above conditions.
If you want, next I can:
